Band 6+: You bought a piece of kitchen equipment recently but it did not work. You phoned the shop but nothing was done about it. Write a letter to the manager of the shop. In your letter • describe what is wrong with the equipment • explain what happened when you called the shop • tell the manager what you would like him to do You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear Sir,

I am writing to complain about a malfunctioning blender that I bought from one of your stores last week.

The equipment is black in color with a receipt number A-276ZG and I was told by one of the staff that it is the latest model that was produced launched recently by the company. Firstly, after unboxing and setting it up, I noticed that the blender is making an unusual sound, the lid glass is broken and the blade is blunt too. It has been challenging for me when cooking.

However, when I called the shop to lay complaints and I was asked to fill a form and a feedback will be given to me within five days but nothing has been done about it. I also visited the store but the saleswoman was unprofessional and reluctant to what I said.

I would request you to send someone to repair the equipment or replace it for me.

Thanks for your understanding. I am looking forward to a swift response.

Yours faithfully,

Mercy