Letter

Band 6+: You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help. Write a letter to the company and in your letter: introduce yourself explain the problem and state what action you would like from the company

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Dear Sir or Madam,

I am writing with regard to the TV that I purchased last week, On Tuesday.

First of all, my name is Jane David, and I am one of the frequent customers in your store. I have been buying devices from your store for last 15 years now.

Last week, on Tuesday, 15th June, I visited your store, where I bought Toshiba LBTT TV with the code TCS40932QL, and it was a luxurious one when it comes to prices, $2000. Unfortunately, when I returned home, I found that I got a different one, not only that but also it did not meet my expection in terms of its sound and HD definition picture.

I extremely disappointed with the quality of TV I purchased and also with the services in your store that I have received. So, I expect to receive a replacement TV, or even got my refund for the wrong TV as a compensation.

Yours faithfully,

Mrs. Jane David

Word Count: 163

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

store: 4

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, including introducing yourself, explaining the problem with the TV, and stating the desired action from the company. The information is relevant and sufficient. There are a few minor grammatical errors and stylistic issues, but they do not significantly detract from the overall quality of the response. To improve, focus on refining sentence structure and ensuring consistent use of language.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved for better flow. Consider dedicating a separate paragraph to each main point (introduction, problem explanation, and desired action). Transition words could also be used more effectively to link ideas within paragraphs.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Try to use more precise and varied language to describe the problem with the TV and your dissatisfaction. For example, instead of 'did not meet my expectation,' you could say 'the sound quality was poor, and the picture resolution was not HD as advertised.'

Grammatical Range & Accuracy

The letter contains grammatical errors that affect clarity. Pay attention to verb tense consistency, article usage ('the' vs. 'a'), and sentence structure. For example, 'I extremely disappointed' should be 'I am extremely disappointed,' and 'or even got my refund' should be 'or even receive a refund.'

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