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Letter

Band 5+: You have purchased an item from a local store. Write a letter to the manager regarding the purchase.

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Dear Sir or Madam,

I am writing to express my strong dissatisfaction about washing machine which I purchased a few days ago in a local store where it’s situated in the city center close to my house.

First of all, when I got there, they gave me warranty approximately for a year. However, when I opened it at home, washing machine did not work properly. Additionally, you said to me that if I had opened this, it has a bonus, including washing capsule, but it did not have. I would be grateful if you give all my money

Afterwards. Some of people recommended your store. I believed them that I went to the shop. Moreover, I noticed the delivery service was poor. Since it was a bit scratched, I would be glad if you replace with another one.

If my issue is resolved within 10 days, I will seek the legal advice.

I look forward to hearing from you as soon as possible.

Best regards,

Bekzod Narzullayev

Word Count: 167

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

washing: 3

Try using synonyms for the above words

Task Response

6.5

The letter addresses the task appropriately, but the structure and clarity could be improved for better impact.

Coherence & Cohesion

5.5

The message is mostly understandable, but the flow and organization could be significantly improved. The numerous grammatical errors impact the overall coherence.

Lexical Resource

The vocabulary used is adequate, but a wider range and more precise word choices would enhance the letter's sophistication and clarity.

Grammatical Range & Accuracy

The letter contains numerous grammatical errors that affect the overall clarity and fluency. Improving grammatical accuracy is crucial.

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