Dear sir,
I am writing to express my dissatisfaction with a television set that I purchased from your online store.
My name is Rachel. I have been using a lot of electronics for 3 years, which I bought from your online outlet, and I am pleased with the service as well as quality of the products. Recently, I ordered Samsung TV set, 42-inch LED display model number-OLC34R on July 14th. I eagerly awaited for this order, as I wanted to gift it to mother on her birthday; however, when my order delivered I disappointed, as I have gotten malfunctioning peice. While delivery packaging was intact, but I noticed that styrofoam inside the package was slightely displaced. Upon unboxing, I saw there is a small crack on the display, then I tried to turn it on, but display flickered, and images were getting blurred, and distorted; thus, I reckon that there must be some fault during transit phase. Immediately, I called your customer care department and informed them about the issue.
Furthermore, I had paid a full amount in advance to get the delivery on time. Additionally, I am highly disappointed this time, and I hope you understand my concern. I would request you if you can either provide me with a full refund or give a replacement at the earliest.
Eagerly awaiting your reply.
Yours faithfully,
Rachel