Letter

Band 7+: You have recently bought a TV and it arrived damaged. Write a letter to the store manager. In your letter - What TV did you buy - Describe the damage How can the issue be solved in your opinion

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Dear Sir or Madam,

I am writing this letter to draw your attention on a TV that I recently bought in the store last week. When I received the package, I found out its already damaged. Therefore, I would like to request a return and exchange of the product as soon as possible.

To begin with, I would like to provide some basic information about the TV that I bought. It was a 65-inch Samsung LED screen TV, and the serial number was MNK1287009K.

I noticed the damage when I tried to open the TV, and there was no sound from any channels. Initially, I thought it was because I did not adjust the voice level on the remote control, but when I adjusted, there was no changes. After that, I opened the setting on the TV and checked on different sections that related to sound. However, the problem of sound was not related to any of them. As a result, I believe the TV was already damaged when it arrived.

Therefore, I would like to return and exchange the product. I have checked on the store policy, and it said I could exchange or refund in 30 days with the receipt. Since I need a TV for my home, so I decided to exchange a new one to replaced the broken TV.

Thank you for your understanding and consideration. Please let me know if you need anything else and I am looking forward to hearing from you.

Sincerely,

Jasmine Jiang

Word Count: 251

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

exchange: 4

would: 3

sound: 3

Try using synonyms for the above words

Task Response

The letter addresses all parts of the task effectively. You clearly identified the product, described the specific issue (lack of sound), and proposed a clear solution (exchange). The tone is appropriate for a formal complaint. To improve and reach a higher band, ensure that the description of the 'damage' aligns more closely with the prompt; while a technical fault is a form of damage, describing physical damage (like a cracked screen) often feels more natural in this context. Additionally, watch for minor grammatical slips, such as 'there was no changes' (should be 'there were no changes') and 'exchange a new one to replaced' (should be 'exchange it for a new one').

Coherence & Cohesion

The letter is logically organized, and the progression of ideas is clear. You have addressed all three bullet points from the task. However, some cohesive devices feel a bit repetitive or mechanical (e.g., starting multiple sentences with 'Therefore' or 'After that'). To improve, try using more varied transitional phrases and ensure that the connection between sentences flows more naturally rather than relying on a list-like structure.

Lexical Resource

You have used an adequate range of vocabulary to convey your message, such as 'draw your attention to,' 'serial number,' and 'store policy.' To reach a higher band, aim for more precise and sophisticated collocations. For example, instead of 'the problem of sound was not related to any of them,' you could say 'the audio issue persisted despite adjusting the settings.' Also, be careful with word choices like 'open the TV' (which implies taking it apart) versus 'turn on the TV'.

Grammatical Range & Accuracy

The meaning is always clear, but there are frequent small errors in grammar and syntax. Common issues include preposition usage ('attention on' should be 'attention to'), tense consistency ('it's already damaged' should be 'it was already damaged'), and subject-verb agreement ('there was no changes' should be 'there were no changes'). Additionally, avoid redundant conjunctions like 'Since... so...' in the same sentence. Focus on mastering article usage and ensuring that your verb tenses align with the timeline of the events described.

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Task Response

Coherence & Cohesion

Lexical Resource

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