Letter

Band 9: You recently attended a training course that was much shorter than advertised. You feel that the course did not cover all the necessary information. Write a letter to the training course provider. - Explain what course you attended and when. - Describe what aspects of the course were missing or incomplete. - Apologize for any inconvenience, but request a partial refund or further training.

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Dear Company Manager,

I am writing to express my dissatisfaction with the language training course that I joined in November. Unfortunately, I am not satisfied with the quality of the training and the performance of the instructor.

Firstly, the teacher does not provide updated study materials and is often unable to answer my questions clearly. In addition, when I enrolled in the course, I was promised one-to-one classes. However, I have not received this service. Another issue is the poor audio quality during the lessons, which makes it difficult to understand the teacher. Furthermore, the teaching methods are not effective and have negatively affected my learning and academic performance.

I would appreciate it if you could assign a different instructor or improve the teaching methods. If this is not possible, I would like to request a partial refund for the course.

I hope you will take prompt action to resolve this matter. Thank you for your time and consideration. I look forward to hearing from you soon.

Yours faithfully,

Riya

Word Count: 170

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses all parts of the task effectively. You have clearly identified the course (language training in November), provided specific reasons for your dissatisfaction (outdated materials, lack of promised one-to-one sessions, poor audio, and ineffective methods), and stated your expected outcome (a new instructor or a partial refund). To reach a higher score, you could provide more specific details to make the letter feel more authentic, such as the exact name of the course or the specific dates, rather than just the month. Additionally, ensuring the tone remains consistently formal throughout can enhance the professional quality of the complaint.

Coherence & Cohesion

The letter is exceptionally well-organized. You have used cohesive devices such as 'Firstly', 'In addition', 'However', and 'Furthermore' naturally to transition between points. The paragraphing is logical, moving from the introduction of the problem to specific details, and finally to the proposed solution. The flow of information is effortless for the reader.

Lexical Resource

You have demonstrated a strong command of vocabulary appropriate for a formal complaint. Terms like 'express my dissatisfaction', 'enrolled', 'prompt action', and 'time and consideration' are used accurately and naturally. The language is precise and fits the professional tone required for this task.

Grammatical Range & Accuracy

The grammatical control is excellent. You have used a variety of complex structures, such as conditional sentences ('If this is not possible...') and subordinate clauses, without any errors. Punctuation is used correctly throughout, contributing to the overall clarity and professionalism of the letter.

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