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Letter

Band 5+: You have recently purchased a new smartphone but are not satisfied with its performance. Write a letter to the customer service department of the store where you bought it, explaining your dissatisfaction. You should include details about: - the specific issues you are experiencing with the smartphone - what you have done to try to resolve the problem - your request regarding a refund or exchange.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Mam,

This is to inform you that on 26th May I’ve purchased a brand new smartphone, however I’ve been facing some issues regarding the screen . My phone screen is very blurry and all the tabs are shifting randomly from one place to another which is causing a lot of problems to keep my data secure . To keep this situation undercontrol I’ve already restarted my device multiplte times already however no such improvements is witnessed and I would like to return this device as soon as possible and get my refund .

Your team shared that this product is under 8 months warrenty and will not cause any trouble however now I want to request a full refund or exchange this device with a new one as per the policy .

I hope you can come up with a solution

Thank you

Aarushi Sharma

Word Count: 146

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

however: 3

device: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. More detail and clarity in describing the issues would improve the response. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's message is mostly understandable, but the flow could be smoother with improved sentence structure and paragraphing. Grammar errors impact the overall coherence.

Lexical Resource

4.5

The vocabulary is sufficient but lacks range and precision. More sophisticated language would enhance the letter's impact.

Grammatical Range & Accuracy

3.5

Numerous grammatical errors significantly affect the clarity and fluency of the letter. Improved grammar is crucial for a higher score.

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