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Letter

Band 5+: You have recently used a moving company to move your household items to a new place and they have been damaged in transfer. Write a letter to the company's manager and say when and where did it take place? what is your complaint? suggest a reasonable solution.

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Dear manager,

I am writing this letter to express my bad experience that I had with your company. My name is Reya. I used your service for house shifting from Scarborough to Markham. The booking number is MX205 that I booked for shifting. After shifting when I was unpacking a stuff I noticed that some of my things were broken.

I am your old customer as I using your services from last 5 years for my company. I have trust in your services till now however, this time it was bad because due to rough driving and carelessness by your drivers my items were damaged. There was one big Chinese vase that was packed in cardboard box with one dinner set and all stuff was broken when I opened it. Moreover, my big mirror and a founder table is also ruined. I was not expected this behaviour from your company’s staff.

A request you to please ensure that from next time your staff works professionally and carefully. I also wanted that your company compensate for my damage.

Yours faithfully

Ronnet Rawr

Word Count: 181

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

company: 3

shifting: 3

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. However, the solution could be more specific and detailed.

Coherence & Cohesion

5.5

The letter's message is mostly clear, but the flow could be improved with better paragraphing and sentence structure. Grammar errors impact the overall coherence.

Lexical Resource

The vocabulary is sufficient but lacks range and precision in places. More sophisticated language could enhance the letter's impact.

Grammatical Range & Accuracy

While the letter conveys the message, numerous grammatical errors hinder clarity and fluency. Improved grammatical accuracy is needed.

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