Band 9: You have recently used a moving company to move your household items to a new place and they have been damaged in transfer. Write a letter to the company's manager and say when and where did it take place? what is your complaint? suggest a reasonable solution.

Dear Manager,

I am writing to express my dissatisfaction with the service I received from your company. My name is Riya, and I hired your moving service on April 29, 2025, to relocate my belongings from Scarborough to Markham. The truck number was [insert truck number], and I paid for the full service.

Unfortunately, after the move, while unpacking my items, I discovered that several of my belongings had been damaged. I have been a loyal customer of your company since last year, having used your services for my company, Leon’s, located in Markham. I had previously trusted your team, but this recent experience has been extremely disappointing.

Due to what seemed to be rough handling and carelessness on the part of your staff, several items were broken. For instance, my dinner set, which was carefully packed in a cardboard box, was completely shattered. Additionally, my large mirror and a powder table were also damaged beyond repair. I did not expect such unprofessional behavior from your team.

I kindly request that you investigate this matter and take appropriate action to ensure such incidents do not occur in the future. Furthermore, I expect compensation for the damages caused during the move.

Thank you for your attention to this matter. I look forward to your prompt response.

Yours faithfully,

Riya