Band 6+: You hired a cleaning service to clean your apartment, but the service was not satisfactory and caused damage to some of your belongings. Write a letter to the cleaning service company to complain about their poor service. You should include: - details of the date and time of the cleaning service - a description of the unsatisfactory cleaning and any damages - what compensation you expect from the company.

Good morning,

My name is Kim and I have recentely had my apartment professoinaly cleaned by two cleaners from your company on April 24th (Friday) from 10:00 to 11:30 am.

I geniuenly appreciate the time and effort that your team spent on this service.

Unfortunately, the service was unsatisfactory from my point of view. For my apartement cleaning job, I have requested deep cleaning of my bathroom and the kitchen included. Especially, I’ve expected the mole at the edge of the bathtub and at the corner of the kitchen table would be removed. However, those stains are still remaining as they were before the service. More than that, The edge of the door of the bathroom vanity is a bit cracked as if it has been hit by something hard. Besides, I found a few broken plates in the trashbin. The expected cost for repair of the vanity door and the missing plates would be 30 dollars and 50 dollars, seperately.

Again, I’m truely grateful for the effort and time to provide descent customer experience.

I will wait to hear back from you and please let me know if any additional information is needed.

Kind regards,

Kim