Band 7+: You hired a cleaning service to clean your apartment, but the service was not satisfactory and caused damage to some of your belongings. Write a letter to the cleaning service company to complain about their poor service. You should include: - details of the date and time of the cleaning service - a description of the unsatisfactory cleaning and any damages - what compensation you expect from the company.

I am writing to express my dissatisfaction with the cleaning service i recently hired from yourr company to clean my apartment on 28 March.

Unfortunately, the quality of the cleaning was far below my expectations. Several areas were left untouched, including the kitchen surfaces, which still had visible stains, and the bathroom, where the tiles and sink were not properly cleaned. Additionally, the floors appeared to have been only superficially vacuumed, as dust and debris were still present in corners. I was particularly disappointed to find that some of my furniture had not been moved at all, suggesting a lack of thoroughness.

Considering the high price i paid for this service, i feel that it did not represent good value for ,oney. I had expected a professional and meticulous job, but the result was quite the opposite.

To resolve this matter, i would appreciate it if you could arrange for a re-cleaning of my apartment at no extra cost. Alternatively, i would like to request a partial refund to compensate for the unsatisfactory service.

I look forward to your prompt response and a satisfactory resolution to this issue.

Yours Faithfully,

OZda