Letter

Band 4+: You hired a cleaning service to clean your apartment, but the service was not satisfactory and caused damage to some of your belongings. Write a letter to the cleaning service company to complain about their poor service. You should include: - details of the date and time of the cleaning service - a description of the unsatisfactory cleaning and any damages - what compensation you expect from the company.

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Dear Manager.

I hope this letter finds you well. I am writing to express my dissatisfaction with your service and your staff. I hired a man from your company to restore my appartment but unfortunately his work disappoints me alot.

0n 5th Feburary 2026, a representator from your company had came into my home .As owner of a home, I gave him instruction according to my need but he did’t follow it properly. He didnot work professionally. My curtain is still full of strain and not washed properly. He also damaged my wase that was very pretty as well as expensive.

I spend all my money on this service but all is wasted. I highly not recommended any one to take this service unless untill you will improve it properly.

As you know all my amount is useless so as a compensation you have to send a competent person who will do it again with great ethusiansm and also pay my wase payment as this my huge loss. I hope you understand it well.

Reply me as soon as your early convineence.

your sincerely

XYZ

Word Count: 185

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 3

Try using synonyms for the above words

Task Response

The letter addresses the main points of the task, including the date of service, poor cleaning, damaged items, and expected compensation. However, the details provided could be more specific and elaborate to strengthen the response. The tone is somewhat emotional rather than professional. To improve, provide more concrete details about the poor cleaning (e.g., specific areas missed, types of stains) and the extent of the damage to the vase (e.g., broken into pieces, cracked). Also, consider suggesting a specific amount for the vase compensation.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of ideas could be improved. Consider using more explicit transitions between points to guide the reader. For example, when transitioning from describing the poor cleaning to the damaged vase, a clearer connection could be established. Additionally, ensure each paragraph focuses on a single main idea to enhance clarity.

Lexical Resource

The vocabulary used is basic and lacks the precision needed to effectively convey the writer's dissatisfaction and the extent of the damages. Incorporating more specific and descriptive language would enhance the letter's impact. For instance, instead of 'damaged my wase that was very pretty,' try 'irreparably damaged my antique vase.' Also, avoid informal expressions like 'alot' and replace them with more formal alternatives.

Grammatical Range & Accuracy

The letter contains several grammatical errors that impede understanding. Focus on improving sentence structure, verb tense consistency, and correct use of articles and prepositions. For example, '0n 5th Feburary 2026, a representator from your company had came into my home' should be revised to 'On 5th February 2026, a representative from your company came to my home.' Proofreading carefully for such errors is crucial.

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