Band 6+: You hired a cleaning service to clean your apartment, but the service was not satisfactory and caused damage to some of your belongings. Write a letter to the cleaning service company to complain about their poor service. You should include: - details of the date and time of the cleaning service - a description of the unsatisfactory cleaning and any damages - what compensation you expect from the company.

To who may it concern,

I recently hire a full cleaning service to clean my apartment while I was away on a business trip. To my surprise, when I arrived to my apartment I noticed that the kitchen was not properly cleaned, specially the fridge with I requested to be emptied previously and the bins were not taken out.

Also, the bathroom mirrors were not wiped and the the balcony was left open, allowing dust to come into the place. The last thing that I noticed is that the cleaner broke my mop, which I understand it not very expensive, but I was not told of any of this.

In compensation, I expect to receive a new cleaning service for free and a new mop, or I want my money back and a the money for a new mop.

Please let me know the following steps,

Thank you,

Kind regards,

Maria