Letter

Band 6+: You hired a local company to renovate your kitchen, but the work was completed to a poor standard. Write a letter to the company complaining about the renovation work. You should include details about: - what specific problems you have with the work - how these problems have affected your daily life - what you expect the company to do to resolve the situation.

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Dear Sir or Madam,

I hope this letter finds you safe and sound, I am writing this lettet to complain about the restoration process of my kitchen cabinet.

First, the technician who came to fix the drawer forgot to install the fixing kit. As a result the drawer had fallen on the ground, and multiple dishes was broken. In addition, the oven shelf was not properly fixed.

Secondly, I am experiencing an issue whenever I try to use my kitchen. Most of the cooking dishes was broken, and barely can I use my oven to prepare meals for my children. Now, we depend mainly on fast food, and this is causing a financial burden on me and my wife.

lastly, I hope you will be able to come as soon as possible to fix all this issues. I am available all day at home from 9 am to 9 pm, so whenever you can come just call me in advance. Also, i am exppecting a replacement dishes set for the ones that was broken.

I look forward to hearing from you. If you need any further explanation please contact me. My number is register under my account.

Sincerely,

Sherif Bahgat

Word Count: 200

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

dishes: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by detailing the problems with the renovation work, its impact on daily life, and the expected resolution. There are some minor lapses in providing specific details and clarity. To improve, provide more specific details about the problems (e.g., the type of fixing kit, the specific issues with the oven shelf). Also, ensure that the requested actions are clearly and professionally stated.

Coherence & Cohesion

The letter is generally coherent and logically organized, presenting the issues clearly. However, the introduction is a bit generic. Consider a more direct opening stating the purpose of the letter. Also, ensure smooth transitions between paragraphs to enhance the flow of information. For example, use transition words or phrases to connect ideas more explicitly.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Using more specific and varied vocabulary could enhance the impact of your complaints. For instance, instead of 'fix the drawer,' you could say 'reinstall the drawer.' Also, avoid informal language like 'safe and sound' in a formal complaint letter.

Grammatical Range & Accuracy

The letter contains grammatical errors that affect clarity. Pay attention to subject-verb agreement ('dishes was broken' should be 'dishes were broken'), correct article usage ('the restoration process' is fine, but review other instances), and proper spelling ('letter,' 'expecting'). Proofreading carefully before submission can help catch these errors. Also, vary your sentence structure to improve readability.

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