Letter

Band 5+: You hired a local company to renovate your kitchen, but the work was completed to a poor standard. Write a letter to the company complaining about the renovation work. You should include details about: - what specific problems you have with the work - how these problems have affected your daily life - what you expect the company to do to resolve the situation.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing to express my concerns regarding your quality of service which I received in the last week.

I have requested your service to renovate my kitchen;unfortunately,I am deeply disappointed by your work.In fact,the leakage problems were solved appropriately;however,the stains on the sink remains the same even after several washes.Moreover,the windows are not properly cleaned and some of the interior plants are missing.

Since I am working as a nurse,I have to spend long hours in my hospitals;therefore I may not have enough time to keep my kitchen tidy.Whereas,your team made the place and my household evenmore worsen.I should spend long hours to remove the dirts and rubbish from my home.Additionally,some of the items were damaged or missed,I spent a significant amount for purchasing all of those products.

I would like to request you to visit my residence to complete the remaining works.Furthermore,I woould appreciate if you could give me some compensation for the producta that I have lost during the work.

I hope you will consider these issues unacceptable and will take necessary actions to avoid simillar issues in the future.

Yours faithfully,

Megha

Word Count: 188

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by outlining the problems with the renovation, their impact, and desired resolutions. However, some areas could be strengthened with more specific details and a more formal tone. To improve, provide more concrete examples of the stains, window issues, and missing plants. Also, refine the tone to be more assertive and professional, focusing on the contractual obligations and expected standards of service.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more effective transitions between paragraphs and sentences to guide the reader. For example, when transitioning between the problems with the renovation and the impact on your household, a clearer link could be established. Additionally, ensure each paragraph focuses on a single main point to enhance clarity.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of precision and variety. For instance, instead of repeatedly using general terms like 'problems' or 'issues,' try to incorporate more specific and descriptive language related to the renovation work. Expanding your range of vocabulary will make your writing more engaging and effective.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, verb tense consistency, and correct use of articles and prepositions. Proofreading carefully and focusing on constructing grammatically sound sentences will enhance the overall quality of your writing. For example, 'the leakage problems were solved appropriately' could be rephrased for better clarity and grammatical correctness.

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