Letter

Band 7+: You hired a local company to renovate your kitchen, but the work was completed to a poor standard. Write a letter to the company complaining about the renovation work. You should include details about: - what specific problems you have with the work - how these problems have affected your daily life - what you expect the company to do to resolve the situation.

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Dear Manager,

The purpose of my writing to you today is to complain about your services that led to extreme dissatisfaction.

Addressing the situation, initially, I was excited to give a new look to my kitchen space, especially from your company, because of the quality of service provided. But unfortunately, the task was still under process even after two weeks; which was still under process even after two weeks, which was promised prior. Moreover, the wooden island area was not smoothen, it still has rough edges which can cause serious injuries.

Adding to that, while shifting the new appliances into the residence, the floor tiles cracked because of poor handling. Now it adds up to an additional expense to my budget, which I can not afford at this time. This whole circumstance puts me in a dilemma whether to trust the company again or not.

I would like to request that to replace the workers with experienced professionals to handle the situation as soon as possible, without any extra charge. And if not, I would really appreciate the partial refund of the amount paid.

Looking forward to a prompt response from your side.

Yours sincerely,

Jyoti Sahota

Word Count: 197

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

which: 4

still: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by outlining the problems with the renovation, the damage caused, and the compensation sought. However, elaborating further on the specific problems and providing more concrete details could strengthen the response. For example, you could specify the type of floor tiles that were damaged. Also, avoid repetition, such as 'which was still under process even after two weeks, which was promised prior.'

Coherence & Cohesion

The letter is generally well-organized and the message is clear. However, there are instances where the flow could be improved. For example, the repetition of 'which was still under process even after two weeks' could be phrased more concisely. Additionally, consider using stronger transition words to connect ideas between paragraphs for smoother reading.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of variety and sophistication. For instance, instead of 'extreme dissatisfaction,' you could use more precise language to describe your feelings. Try to incorporate a wider range of vocabulary to enhance the impact of your letter.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, but there are some errors that need attention. For example, 'the wooden island area was not smoothen' should be 'smoothed'. Pay close attention to verb tenses and subject-verb agreement. Proofreading carefully before submission can help catch these errors.

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