Letter

Band 6+: You ordered a book online for exam preparation. It has been some time since you ordered it and you still have not received your book. Write a letter to the e-commerce company about this. ■ describe your purchase order of the book ■ explain the importance of the book ■ say what you want the company to do for you.

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Dear Sir/Madam,

I write this to you with regards to a delayed order of a book which I recently purchased from your e-commerce platform.

The name of the book is IELTES guide for beginners which was on boxing day sale. The order number is AZC1254226 and it was placed on 26th December 2025 at 2.00 pm. It has a blue colored title page with bold writing on the back.

The book was very vital for me as it was suggested by my tutor to prepare for my upcoming IELTES language test. It contains a surplus number of practice question papers from the previous years. It would be very helpful to achieve a higher band score to apply for universities abroad.

I would like to request if you could track my order and provide me with an update on the delivery. If the stock is deprived, I would like to cancel my order and request a refund.

Looking forward to hearing from you soon.

Yours faithfully,

Ittoop Thambi

Word Count: 167

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

order: 4

would: 3

Try using synonyms for the above words

Task Response

The letter appropriately covers all requirements of the task, providing relevant and sufficient information about the delayed book order. The purpose of the book and the desired actions are clearly stated. To improve, ensure all details are accurate and consistent (e.g., 'IELTS' instead of 'IELTES').

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The paragraphing is logical, with each paragraph addressing a specific aspect of the task. To improve coherence, ensure a smooth flow of ideas between sentences and paragraphs by using appropriate linking words and phrases. For example, in the second paragraph, you could add a sentence to connect the importance of the book to your studies more explicitly.

Lexical Resource

The letter demonstrates a good range of vocabulary, appropriate for the task. Words like 'vital,' 'surplus,' and 'deprived' are used effectively. To further enhance your lexical resource, try incorporating more specific and nuanced vocabulary related to online orders and book descriptions. For instance, instead of 'blue colored title page,' you could describe the cover more precisely.

Grammatical Range & Accuracy

The letter exhibits a reasonable command of grammar, with a mix of simple and complex sentences. There are a few areas where grammatical accuracy could be improved. For example, 'IELTES' should be 'IELTS,' and 'boxing day sale' could be rephrased for clarity. Pay close attention to verb tense consistency and subject-verb agreement throughout the letter. Reviewing and correcting these minor errors will enhance the overall grammatical accuracy.

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