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Letter

Band 9: You ordered a book online for exam preparation. It has been some time since you ordered it and you still have not received your book. Write a letter to the e-commerce company about this. ■ describe your purchase order of the book ■ explain the importance of the book ■ say what you want the company to do for you.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing this letter to inform you about an issue associated with the delivery of a book. I purchased it through McGill’s official website, but I have not received it yet.

I placed the order last Monday, and the payment was made on the same day. As a result, a reference number was provided to me via email to track the shipment. Initially, the delivery was expected to be within two to three days. However, the tracking number has stopped displaying any further information since last Friday.

My GATE exam is at the end of next month. I have been preparing for this for more than 8 months, but I need this book to revise all the MCQs which have appeared over the last 10 years. I request you to expedite my order and provide me with the expected date of delivery.

I look forward to hearing from you.

Yours sincerely,

Word Count: 154

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all requirements of the task, providing relevant and sufficient information about the order, its importance, and the desired action from the company. The details are clear and well-organized. To further enhance the response, consider adding a specific request for a refund if the book cannot be delivered promptly, providing an alternative solution to the problem.

Coherence & Cohesion

The letter presents a clear and logical flow of information, making it easy to follow. The paragraphing is well-managed, and cohesive devices are used effectively to connect ideas.

Lexical Resource

A wide range of vocabulary is used accurately and appropriately, demonstrating a sophisticated control of lexical features. The language is natural and precise.

Grammatical Range & Accuracy

The letter demonstrates a wide range of grammatical structures used with full flexibility and control. Grammar and punctuation are accurate throughout.

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