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Letter

Band 5+: You ordered a custom-made piece of furniture online, which arrived damaged and not as described on the website. Write an email to the online store's customer service in about 150-200 words. Your email should include the following things: • Mention the order date and details of the item purchased • Explain the condition of the furniture upon arrival and how it differs from the product description • Demand a replacement, repair, or refund for the unsatisfactory item

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam

My name is Harry. am writing this email to express my dissatisfaction service.I

ordered furniture your website on last 7 September and l ordered one sofa with coffee table and two chair. | always have ordered them your website but this time i felt disappointed.

Actually, when my ithem arrived my house then i saw a sofa damage and chair

leg brocken immietly call your customer service and described all situation. Your employe gave me a complete number it is 5864515. After that i cannot open box.

Therefor, i am dissatisfaction your service. I kindly requst you, if you give

me refund my money it is good way. if you have other way about this furniture i cannot mind such as a repair and replacement. i hope are you any action this email. T hanks for time and attention.

yours faithfully,

Harry

Word Count: 144

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the task but lacks detail and precision in describing the damage and discrepancies. More specific information would improve the response. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's structure and flow are somewhat disjointed. Improving sentence structure and paragraphing would enhance coherence.

Lexical Resource

4.5

The vocabulary is adequate but lacks range and precision. Using more specific and descriptive language would improve the lexical resource.

Grammatical Range & Accuracy

3.5

Numerous grammatical errors and inaccuracies significantly impact clarity and overall understanding. Improving grammatical accuracy is crucial.

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