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Letter

Band 5+: You ordered a laptop online but received a different model. Write a letter to the company. In your letter: * Explain what you ordered and what you received * Request the correct item or a refund * Mention how you expect the issue to be resolved

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Dear Sir/Madam,

I am writing this letter to express my dissatisfaction with my recent purchsed on your website. I have placed an order on 12th March for Macbook Pro (model number ABG145), but instesd I recieved Macbook Air. I specifically choose Macbook Pro for its advanced fuctionality and features, which are crucial for my work.

As i mentioned above, this laptop is paramount for my professional tasks, but the other model is not fulfilling all the specific requirments as the screen has huge difference also other fuction, which is avaliable in Pro is absent in Macbook Air. I would appreciate if you could provide me whether deliever correct model or refund the full amount that i paid during the purchase.

please let me know if you need any specific imformation is required for this process.I also have attached all the deatils and payment photographs. I look forward for you response into this matter, as this mistake caused nconvienced.

Word Count: 158

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
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Grammar Mistakes: N/A

Vocabulary Repetition:

macbook: 4

Try using synonyms for the above words

Task Response

6.5

The letter adequately addresses all parts of the task. The explanation of the order and the received item is clear. The request for a solution is also present. Minor improvements in clarity and precision would elevate the response.

Coherence & Cohesion

The letter's message is mostly understandable. However, some grammatical errors and awkward phrasing disrupt the flow and cohesion. Improved sentence structure and clearer transitions would significantly enhance readability.

Lexical Resource

4.5

The vocabulary used is appropriate for the context, but the range could be broader. More precise and sophisticated word choices would improve the overall lexical quality. Some minor spelling errors are present.

Grammatical Range & Accuracy

3.5

The letter contains several grammatical errors that affect the clarity and accuracy of the message. Improving grammatical accuracy and sentence structure is crucial for a higher score.

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