Letter

Band 5+: You ordered a new laptop from an online store, but it has not been delivered on the promised date. You need the laptop urgently for your work. Write a letter to the customer service department of the online store. In your letter: Explain the situation Say why you need the laptop urgently Ask them to take immediate action

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Dear Sir/Madam,

I am writing to express my dissatisfaction over the laptop that I purchased from your online store on 15th october 2025.

I have been searching for the specific device that aligns with my working conditions since one month and finally found in your website. At the time of payment, website promised date of delivery was on 19th october but have not received it till date. Moreover, on the website, it always appears that the product is going to deliver in next 24 hours.

As I work from home, laptop plays the significant role in my job. My old laptop is no longer functional, as a result, I brought new one. According to the initial delivery date, I took permission from my manager to excuse me from all the tasks till 19th october. Now I am having immense pressure from higher management to resume my work.

I would like to request the customer service department to take action on this matter quickly as this cause me a great deal of inconvenience towards my work.

Thank you for your time and consideration. Please ensure to resolve this issue at your earliest possible.

Yours faithfully,

John Sin

Word Count: 196

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 3

october: 3

website: 3

Try using synonyms for the above words

Task Response

The letter effectively addresses all aspects of the task, providing a clear explanation of the situation, the urgency, and the desired action. The tone is appropriate and the language is accurate. There are no omissions or lapses.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved for better flow. Consider grouping related ideas together more explicitly. For example, the details about searching for the laptop could be more directly linked to the reason for your dissatisfaction. Also, ensure smooth transitions between paragraphs to maintain a logical progression of thought.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement in using more precise and varied language. For instance, instead of 'plays the significant role,' you could use 'is essential' or 'is crucial.' Also, try to avoid overly informal phrases to maintain a professional tone.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to verb tense consistency (e.g., 'I brought new one' should be 'I bought a new one'), correct article usage, and subject-verb agreement. Proofreading carefully before submission can help catch these errors. Also, vary your sentence structures to enhance readability.

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Task Response

Coherence & Cohesion

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Grammatical Range & Accuracy

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