Band 6+: You purchased a mobile phone from an online store a week ago, but you've encountered several issues with it since receiving it. Write a letter to the online store's customer service department complaining about the faulty mobile phone. You should mention: - The specific problems you are experiencing with the phone - What steps you have already taken to try and resolve the issues - What you expect the online store to do to rectify the situation

Dear Sir /Madam,

I hope this message finds you well. I am writing to complain about my recent purchase from your online platform.

I ordered an iPhone 17 Pro on 2nd January having product code 1278513 in blue color. Upon arrival, I inspected it and found a scratch on the back side. When I turned it on, the screen’s quality wasn’t what I expected. Further, during testing, I discovered the microphones weren’t working properly as I heard crackling noise in between.

I was extremely disappointed by the quality of product as I have been one of your loyal customers since many years. When I tried contacting customer service via phone, I was put on hold and no resolution was provided. I bought the phone as a birthday gift for my father but due to unexpected issues faced with the product, I was unable to give it to him. The lack of responsiveness from customer service and defective product has caused great dissatisfaction with your company.

I expect a full refund within 3 working days or a replacement within a day if refund is not possible. I am exceedingly displeased because of inconvenience caused from defective phone as well as incompetence of your customer service department.

I hope to hearing back from you regarding this matter.

Yours faithfully,

Muskaan