Letter

Band 6+: You purchased a mobile phone from an online store a week ago, but you've encountered several issues with it since receiving it. Write a letter to the online store's customer service department complaining about the faulty mobile phone. You should mention: - The specific problems you are experiencing with the phone - What steps you have already taken to try and resolve the issues - What you expect the online store to do to rectify the situation

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir /Madam,

I hope this message finds you well. I am writing to complain about my recent purchase from your online platform.

I ordered an iPhone 17 Pro on 2nd January having product code 1278513 in blue color. Upon arrival, I inspected it and found a scratch on the back side. When I turned it on, the screen’s quality wasn’t what I expected. Further, during testing, I discovered the microphones weren’t working properly as I heard crackling noise in between.

I was extremely disappointed by the quality of product as I have been one of your loyal customers since many years. When I tried contacting customer service via phone, I was put on hold and no resolution was provided. I bought the phone as a birthday gift for my father but due to unexpected issues faced with the product, I was unable to give it to him. The lack of responsiveness from customer service and defective product has caused great dissatisfaction with your company.

I expect a full refund within 3 working days or a replacement within a day if refund is not possible. I am exceedingly displeased because of inconvenience caused from defective phone as well as incompetence of your customer service department.

I hope to hearing back from you regarding this matter.

Yours faithfully,

Muskaan

Word Count: 218

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 4

customer: 3

service: 3

phone: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing a clear description of the defective product, detailing the specific issues encountered, and explaining the resulting inconvenience and disappointment. The request for a refund or replacement is also clearly stated. To further enhance the response, consider adding more specific details about the expected screen quality and the impact of the microphone issue on daily use. Also, the letter could benefit from a slightly more formal tone in certain phrases to maintain a consistent level of professionalism.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is immediately clear, and the information is presented in a logical order. However, there are a few areas where the flow could be improved. For example, the transition between the description of the defects and the explanation of the inconvenience could be smoother. Consider using transition words or phrases to connect these ideas more explicitly. Also, ensure consistent paragraphing to enhance readability.

Lexical Resource

The vocabulary used is appropriate for the task and demonstrates a good range. Terms like 'defects,' 'inspected,' 'crackling noise,' and 'dissatisfaction' are well-chosen. To further enhance the lexical resource, consider incorporating more sophisticated vocabulary related to customer service and product issues. For example, instead of 'wasn't what I expected,' you could use 'did not meet the advertised specifications.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with a variety of sentence structures used. However, there are some grammatical errors and phrasing issues that affect the overall accuracy. For example, 'I hope to hearing back from you' should be 'I hope to hear back from you.' Pay close attention to verb tenses, prepositions, and article usage. Proofreading carefully can help catch these errors.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Your neighbors have recently written to you to complain about the noise from your house flat. Write a letter to your neighbors. In your letter Explain the reason for the noise Apologize Describe what action you will take

Your neighbors have recently written to you to complain about the noise from your house flat. Write a letter to your neighbors. In your letter Explain the reason for the noise Apologize Describe what action you will take

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium