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Letter

Band 4+: You purchased a new laptop online, but it arrived with several defects and you are dissatisfied with the service provided. Write a letter to the customer service manager of the company complaining about your purchase. You should include details about: - what defects you found in the laptop - how the defects have affected your work or studies - what resolution you expect from the company regarding this issue.

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Note: Both the topic and the answer were created by one of our users.

Dear customer service manager,

I am especially writing this letter for complaining. I recently bought a laptop from your company but it is not of very good quality. Battery of laptop is old maybe i cannot use my laptop without charger.

whenever i start my work laptop turns off and it pissed me off because i bought it recently. I want you guys to replace this or give me my money back. My important data deleted because battery timing is very less and laptop shut down suddenly i lost all my important data.

kindly do me a favour i shall be vaery thankful to you and your company otherwisw give me my money back. thanks

Word Count: 115

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 5

Try using synonyms for the above words

Task Response

4.5

The letter addresses the task but lacks detail and organization. More specific information about the defects and their impact is needed. The letter falls short of the required 150 words.

Coherence & Cohesion

4.5

The letter's message is understandable, but the flow is disrupted by grammatical errors and poor sentence structure. Improved organization and clearer transitions would enhance coherence.

Lexical Resource

4.5

The vocabulary is basic and repetitive. A wider range of vocabulary and more precise word choices would improve the letter's overall impact.

Grammatical Range & Accuracy

3.5

Numerous grammatical errors significantly affect the clarity and overall quality of the letter. Improved grammar and sentence structure are essential.

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