Letter

Band 6+: You recently attended a training course that was much shorter than advertised. You feel that the course did not cover all the necessary information. Write a letter to the training course provider. - Explain what course you attended and when. - Describe what aspects of the course were missing or incomplete. - Apologize for any inconvenience, but request a partial refund or further training.

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Dear Company Manager,

I am writing to express my dissatisfaction regarding a professional training course. Recently, I joined your language classes in November; unfortunately, I were unhappy with the quality of the training and the tutors.

To begin with, my teacher has not provided updated material, as well as she has less knowledge about my doubts. When I started a class, they promised me to give one-one class, but they are not giving me. Moreover, the voice quality was not worth it. Besides that, her teaching method is not good, as it creates an understanding problem. It has negatively affected my studies and academic performance.

In light of the issue, I would greatly appreciate it if you could arrange a new staff member or change the teaching pattern. Alternatively, I would be willing to accept a partial refund if a replacement is not feasible. Taking prompt action in this matter would help restore my confidence in your service.

I trust that this matter will be handled with the urgency it deserves. Thank you for your time and consideration. I look forward to hearing from you soon.

Regards,

Riya

Word Count: 188

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 3

Try using synonyms for the above words

Task Response

The letter addresses all three bullet points required by the task. The candidate provides the course type and date, explains several issues (lack of updated materials, lack of one-on-one sessions, poor audio quality, and ineffective teaching methods), and suggests specific actions (new staff or a refund). However, the response could be improved by providing more specific details to make the complaints more convincing. For example, naming the specific course title or providing the exact dates would strengthen the response. Additionally, while the purpose is clear, some of the explanations regarding the problems are slightly repetitive or vague. To reach a higher band, ensure that each point is developed with clear, distinct details and maintain a more consistent formal tone throughout.

Coherence & Cohesion

The letter follows a logical structure, with a clear introduction, body, and conclusion. You have used several cohesive devices such as 'To begin with', 'Moreover', and 'Besides that'. However, some transitions feel a bit mechanical, and the connection between sentences within the second paragraph could be smoother. To improve, try to group related ideas more effectively and use a wider variety of linking words to create a more natural flow.

Lexical Resource

The vocabulary used is appropriate for a formal letter (e.g., 'dissatisfaction', 'feasible', 'prompt action'). However, there is some repetition and some phrasing is slightly imprecise or awkward, such as 'less knowledge about my doubts' or 'the voice quality was not worth it'. Aim to use more precise collocations and professional terminology, such as 'unable to address my queries' or 'poor audio quality during online sessions'.

Grammatical Range & Accuracy

There are several grammatical errors that impact the clarity of your message. Specifically, there are issues with subject-verb agreement ('I were' instead of 'I was'), tense consistency (switching between past and present), and sentence structure ('as well as she has less knowledge'). There are also issues with pronoun usage and phrasing. To improve, focus on mastering basic tense consistency and ensuring that complex sentences are constructed accurately.

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