Letter

Band 6+: You recently bought a laptop online, but when it arrived, it was damaged. Write an email to the online store. In your email: Describe the problem with the laptop Say what you want the store to do Explain why this issue is urgent

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I’m writing to complain about a disappointing situation that I had. I had ordered one of the best laptops from your market quite recently, and after a week, I got it from your delivery truck. I was very happy, but when I opened it, immediately I felt sadness.

I would like to get paid back for my laptop or get a new one with the same characteristics, even though at first I thought it can be fixed. Nonetheless, after a detailed check-up, I realized that there are only two options. As I mentioned, the first point is the financial reward, and the second is replacement of this innovation.

Currently, I’m working for the “eBuge” IT company, which is renowned for its fast-paced level and excellent service. So, I have really tough tasks about environment from New York Times reporters. Furthermore, we have got special operations to provide security for local people’s home codes or their identity. In order to do these missions, my skills are very valuable in these areas. Therefore, I need it to solve these problems.

Your faithfully,

Muratov Rasul.

Word Count: 186

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

these: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by describing the problem, stating the desired resolution, and explaining the urgency. However, the explanation of urgency could be more directly linked to the laptop's damage. To improve, focus on making the connection between the laptop's condition and the urgency clearer and more concise.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved. The flow of ideas is sometimes disjointed, particularly in the third paragraph where the connection between your job and the urgency of the laptop issue isn't clearly established. Consider using more explicit transition words and phrases to guide the reader. For example, you could start the third paragraph with a phrase that directly links the laptop issue to your work responsibilities.

Lexical Resource

The vocabulary is adequate for the task, with some attempts at using more sophisticated words ('renowned,' 'innovation'). However, some word choices are not entirely natural ('financial reward,' 'replacement of this innovation'). Focus on using more common and natural expressions. For example, instead of 'financial reward,' you could say 'refund,' and instead of 'replacement of this innovation,' you could say 'a replacement laptop.'

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. There are issues with sentence structure, verb tense, and word order. For example, 'I had ordered one of the best laptops from your market quite recently, and after a week, I got it from your delivery truck' is a bit awkward. Try to simplify your sentences and ensure correct subject-verb agreement. Proofread carefully to catch these errors.

One of your pen friends wants to improve his/her English in advance of moving to Sydney. Write a letter to your penfriend. Advise him/her about the following: listening skills, speaking skills, and vocabulary.

Dear Ellen, Congratulations on moving to Sydney soon, and I’m very happy to give you some advice to improve your English. To help, I’ve listed below some tips to enhance your listening skills, speaking skills, and vocabulary. To strengthen your listening skills, I think you should listen to more podcasts and watch shows that are […]

Band 9

See All

Band 6+: You recently bought a laptop online, but when it arrived, it was damaged. Write an email to the online store. In your email: Describe the problem with the laptop Say what you want the store to do Explain why this issue is urgent

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

One of your pen friends wants to improve his/her English in advance of moving to Sydney. Write a letter to your penfriend. Advise him/her about the following: listening skills, speaking skills, and vocabulary.

You have moved into a new house and want to invite a former colleague to a housewarming party. Write a letter to your former colleague. In your letter: - explain why you have moved - give them some details about your new home - provide information about the party (date, time, and location)

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

Plans & Pricing

Free

Premium