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Band 4+: You recently bought a new laptop, but you are not satisfied with it. Write a letter to the store where you purchased it. In your letter: explain why you bought the laptop describe the problem(s) you are having with it say what you would like the store to do

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Dear Ma’am/ Sir,

I am Clint Rico Ebanen, I purchased a laptop last time at your computer shop. I am writing this letter to give a feedback about the issue I encounter after I got it.

Firstly, after I bought the laptop and going to the office were I work, I notice the cover under it has a crack after I open the box, and when turn it on there was a buzzing sound coming from the bottom.

Then, I notice the issue right away since I was graduate at Computer Science in my college, I tried the restart method but there are no improvements. I almost unscrew the back but remembered that it has a insurance if the seal at the back is not damage. Is it possible I can return it in your shop and you can check it your self since I still have the warranty of the device. I have also the video of the unboxing as proof.

I am hoping for our collaboration and kind consideration about in this matter.

Sincerely yours,

Word Count: 177

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

after: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by explaining the problem, describing attempted solutions, and stating the desired action. There are some minor grammatical errors and awkward phrasing, but overall the letter is clear and understandable. To improve, focus on using more precise language and ensuring correct grammar and sentence structure.

Coherence & Cohesion

The letter's organization is somewhat clear, but could be improved for better flow. Consider dedicating a paragraph to each of the points mentioned in the instructions: explaining the problem, describing your attempts to fix it, and stating your desired resolution. Using more formal connectors and transitional phrases would also enhance the letter's coherence.

Lexical Resource

The vocabulary used is generally adequate for the task, but there's room for improvement. Try to incorporate more specific and varied vocabulary related to computer issues and customer service. For example, instead of 'buzzing sound,' you could describe it as 'an unusual whirring noise.' Also, avoid informal language.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, subject-verb agreement, and correct use of articles and prepositions. For example, 'going to the office were I work' should be revised to 'going to the office where I work.' Proofread carefully to catch these errors.

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Band 4+: You recently bought a new laptop, but you are not satisfied with it. Write a letter to the store where you purchased it. In your letter: explain why you bought the laptop describe the problem(s) you are having with it say what you would like the store to do

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought a new laptop, but you are not satisfied with it. Write a letter to the store where you purchased it. In your letter: explain why you bought the laptop describe the problem(s) you are having with it say what you would like the store to do

You recently bought a new laptop, but you are not satisfied with it. Write a letter to the store where you purchased it. In your letter: explain why you bought the laptop describe the problem(s) you are having with it say what you would like the store to do

You recently bought a new laptop, but you are not satisfied with it. Write a letter to the store where you purchased it. In your letter: explain why you bought the laptop describe the problem(s) you are having with it say what you would like the store to do

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Task Response

Coherence & Cohesion

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