Letter

Band 9: You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

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Dear Store Manager,

I am writing to complain about an electronic item that I purchased from your store on 28 June 2026. The product is a wireless Bluetooth speaker, which I bought after receiving positive recommendations from your staff.

Unfortunately, the speaker stopped functioning properly after only a few days of use. The battery runs out very quickly, even after being fully charged, and the sound quality has become poor, with crackling noises occurring at moderate volume levels. In addition, the power button does not respond consistently, making it difficult to switch the device on and off.

As the product is practically new and these problems appeared within a short period of time, I believe it may be defective. I would therefore appreciate it if you could either replace the speaker with a new one or provide me with a full refund. I still have the receipt and warranty card and can bring them to the store if required.

I hope this matter can be resolved promptly, and I look forward to hearing from you soon.

Yours faithfully,

Harshavarthan N

Word Count: 180

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Overall Band Score

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Vocabulary Complexity:
B2 - Upper Intermediate
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Grammar Mistakes: N/A

Vocabulary Repetition:

store: 3

speaker: 3

after: 3

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Task Response

The letter fully addresses all parts of the task. The writer provides clear details regarding the product and purchase date, describes the specific technical faults in a logical manner, and proposes clear solutions (replacement or refund). The tone is appropriately formal and professional for a letter of complaint. No improvements are necessary as the requirements of the task are perfectly satisfied.

Coherence & Cohesion

The letter is exceptionally well-organized. The progression of ideas is logical, moving from the introduction of the purchase to the description of the faults, and finally to the proposed resolution. Paragraphing is used effectively to separate different aspects of the complaint, making the message effortless to follow.

Lexical Resource

The vocabulary used is precise, natural, and appropriate for a formal letter of complaint. Terms such as 'functioning properly', 'crackling noises', 'defective', and 'resolved promptly' demonstrate a high level of lexical control and sophistication.

Grammatical Range & Accuracy

The grammatical structures are varied and used with full flexibility. There is a seamless blend of complex and simple sentences, and the punctuation is flawless. The use of conditional structures (e.g., 'I would therefore appreciate it if...') is particularly well-executed.

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You recently bought a piece of electronic equipment from a local store, but it has developed a problem after only a few days of use. Write a letter to the store manager.

Dear Store Manager, I am writing to complain about an electronic item that I purchased from your store on 28 June 2026. The product is a wireless Bluetooth speaker, which I bought after receiving positive recommendations from your staff. Unfortunately, the speaker stopped functioning properly after only a few days of use. The battery runs […]

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