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Letter

Band 6+: You recently bought a product from an online store, but it arrived damaged. Write a formal letter to the store manager. In your letter: • Describe the product and the issue with it. • Explain how this has inconvenienced you. • State what action you would like the store to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Mr. Firman

I am writing this letter to inform you that the shirt I recently purchased from your online store arrived damaget. I bought a brand of watches on march 5, 2024 through your website, with the order number 12345. Unfortunately, the product arrived in a damaged condition. Unfortunately, the product arrived in a damaged condition .

When I opened the package, I found that the watch glass was broken and the band had come off. I am very disappointed because I bought it as a birthday gift for my brother, and I did not have time to find an alternative.

I request that your store promptly send a replacement product or provide a full refund. I also hope that your store improve quality of packaging to prevent incidents like this from occurring in the future.

I look forward to hearing from you soon

Kind regards

Tasia

Word Count: 148

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

store: 3

arrived: 3

product: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task. Minor improvements in clarity and detail would enhance the response. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's message is mostly clear. Minor improvements in flow and paragraphing would enhance coherence.

Lexical Resource

The vocabulary used is appropriate for a formal letter. A slightly wider range and more precise word choices would improve the score.

Grammatical Range & Accuracy

While the grammar is mostly correct, some errors affect the overall flow and clarity. Improving grammatical accuracy will significantly enhance the letter.

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