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Letter

Band 4+: You recently bought a product from an online store, but it arrived damaged. Write a formal letter to the store manager. In your letter: • Describe the product and the issue with it. • Explain how this has inconvenienced you. • State what action you would like the store to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Mr. Firman

I am writing this letter to inform you that I want arrived damaged my recently buy a makeup from online store. I am buying a brand watches in the on march 5, 2024 through the website online shop with number orderan 12345, But produk arrived damaged .

When I opened this package, I found that glass watches destroyed and the ban came off. I very disappointed because I buys as a birthday gift to my brother and am I not giving time place.

I request that your store promptly send a replacement product or provide a full refund. I also hope that your store improves the quality of packaging so that incidents like this do not occur again in the future.

I hope to hear from you soon

Kind regards

Tasia

Word Count: 134

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

store: 3

Try using synonyms for the above words

Task Response

5.5

The letter addresses all parts of the task, but the description of the product and the problem could be clearer and more detailed. The inconvenience caused is mentioned, but could be elaborated upon for a stronger impact. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's message is understandable, but the flow is disrupted by grammatical errors and awkward phrasing. Improved sentence structure and clearer transitions would significantly enhance coherence.

Lexical Resource

4.5

The vocabulary used is adequate, but lacks range and precision. More sophisticated vocabulary choices would improve the overall quality of the letter.

Grammatical Range & Accuracy

3.5

Numerous grammatical errors significantly impact the clarity and fluency of the letter. Improving grammatical accuracy is crucial for a higher score.

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