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Letter

Band 5+: You recently bought a product online that arrived damaged. Write a letter to the company from which you made the purchase. You should include details about: - A description of the damage. - Explain what you want the company to do. - Include the order details (i.e. order number, date and delivery address).

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing a letter to express my dissatisfaction with the product which I bought from your company by online service.

Firstly, I explain that , last week ,I purchased a branded mobile phone from your company . After days of waiting, I got delivery of my new phone but I was shocked when I opened it ,the screen of the phone was broken and some scratches on their backside as well as packaging was not good.

Secondly, I want some compensation from your company for my loss. Please replace my order and give some discount on new product. Moreover, a letter of apology from your staff due to the negligence.

Lastly, I am writing the details of the order and delivery date along with home address. The phone is black colour and it brand name is Samsung Galaxy 7.0 or folded screen. The order number is 54321. Date of delivery is 23 August 2025 and my delivery address is 49, greater Kalash Street, Ambala city.

I look forward to hearing from you soon.

Yours faithfully,

Manjinder kaur

Word Count: 182

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Overall Band Score

5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
phone: 4
delivery: 4
company: 3
order: 3
Try using synonyms for the above words

Task Response

6
The letter addresses all the requirements of the task, providing details about the damage, desired actions, and order information. However, there are some areas where the response could be improved. To enhance the clarity and impact of your letter, consider elaborating on the specific type of compensation you expect, and ensure the tone remains professional and avoids sounding demanding. Additionally, proofread carefully to eliminate minor grammatical errors and improve sentence structure for better flow.

Coherence & Cohesion

5
The letter is generally organized, but the flow could be improved with clearer transitions between points. Consider using more explicit signposting to guide the reader through your concerns and requests. For example, you could start each paragraph with a clear statement of its purpose.

Lexical Resource

5
The vocabulary is adequate for the task, but there's room to enhance it with more precise and varied word choices. For instance, instead of 'some compensation,' you could specify 'a full refund' or 'a replacement at no extra cost.' Also, try to avoid overly informal language.

Grammatical Range & Accuracy

4
The letter contains grammatical errors that occasionally impede understanding. Focus on improving sentence structure and verb tense consistency. For example, 'I explain that' is not the best way to introduce the description of the issue; instead, try 'I am writing to inform you that.' Proofread carefully to catch and correct these errors.

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