Letter

Band 5+: You recently bought a product online that arrived damaged. You want to complain to the company about the issue. Write a letter to the company. You should include: - details of the product and when you purchased it - a description of the damage - what action you would like the company to take.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to you in regards to describe the problem with my camera, which I bought from your webside. I was very excited to take it with me, on my trip to London, with my family to capture my moments in form of a physical photo. However, I was really disapointed when i open the parcel.

I have been thinking to buy a good quality professional camera from last month. Therefore my search stoped at you online store when I was scrolling from days, It was a grey small portable camera very handy to use and with a lots of features to make your memories more beautifull. On 15 july I placed my order for this product. The delivery for this was mentioned for a week 22 july.

Furthermore, When I opened the purchased item the first imperation was that the camera lens was totally broken into peices. I was not able to take any pictures with it all of them was blur and cracked.

I would veru much appriciate it if you could provied me a replacement for this damaged product with a new one. Before the coming week.

Yours faithfully

Mark Adler

Word Count: 199

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

camera: 4

Try using synonyms for the above words

Task Response

The letter adequately covers the requirements of the task, providing details of the product, purchase date, and damage, and stating the desired action. There are some minor lapses in tone and formality, and the language could be more precise and professional. To improve, focus on using more formal language and structuring the information more clearly. For example, the description of the camera and the reason for purchase could be more concise and directly relevant to the complaint.

Coherence & Cohesion

The letter is generally understandable, but the organization could be improved. Consider structuring the letter with clearer topic sentences for each paragraph to guide the reader. Transition words could also be used more effectively to link ideas between sentences and paragraphs.

Lexical Resource

The vocabulary is adequate for the task, but there are some instances where more precise word choices could enhance the impact. For example, instead of 'beautifull,' consider using 'vibrant' or 'memorable.' Expanding your range of descriptive adjectives would be beneficial.

Grammatical Range & Accuracy

There are several grammatical errors that affect the clarity of the letter. Focus on improving sentence structure and verb tense consistency. Pay close attention to subject-verb agreement and correct use of articles (a, an, the). Proofreading carefully before submitting will help catch these errors.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

Write a letter to a cinema manager you have previously been to regarding a problem you had. In your letter mention: which the movie was and when you saw it; what the problem was; what the manager should do to rectify the problem.

Write a letter to your manager to nominate a person for the best employee of the year award. Explain in your letter: who is this person; why did you choose him/her; what are the characteristics of a good employee?

You recently borrowed a book from your colleague and accidentally damaged it. Write a letter to your colleague explaining the situation. You should include details about: - how the book was damaged - why you didn't notice the damage immediately - what you plan to do to make amends

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

Plans & Pricing

Free

Premium