Letter

Band 6+: You recently bought a product online that arrived damaged Write a letter to the company's customer service department. -Explain what you bought and when you bought it -Describe the damage to the product. - Explain what action you would like the company to take.

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Dear Customer Service Manager

I am writing to express my dissatisfaction with store. On 16 th August, I ordered a Bluetooth wireless headset (order number:427196)

Unfortunately, when the parol arrived on 20 th August, I discovered that the item was damaged.

The left ear cushion was completely torn, and the headset had several seretches on its surface, which clearly shows that it was not handled properly during delivery. Because of this damage, the product does not function comfortably and falls to meet the quality I expected.

I would kindly request either a replacement with a new undamaged headset or a full refund. I believe this would be the most appropriate way to resolve the issue. Please let me know how to proceed with returning the faulty thing.

Thank you for your attention. I look forward to your prompt response

Yours sincerely

Mr shox.

Word Count: 143

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

headset: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant and sufficient information about the damaged product and desired resolution. Minor lapses, such as the typo "seretches" instead of "scratches" and "parol" instead of "parcel", do not significantly detract from the overall quality. To improve, ensure careful proofreading to eliminate such errors. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is immediately clear, and the information is presented in a logical sequence. The paragraphing is effective. To improve cohesion, consider using a wider range of cohesive devices to link ideas more smoothly within and between paragraphs. For example, you could add transition words or phrases to clarify the relationships between sentences.

Lexical Resource

The vocabulary used is appropriate for the task. To enhance the lexical resource, try incorporating more precise and varied vocabulary related to product damage and customer service interactions. For example, instead of 'several seretches,' you could use 'noticeable scratches' or 'superficial abrasions.' Also, consider using synonyms to avoid repetition of words like 'damage' and 'product.'

Grammatical Range & Accuracy

The letter contains some grammatical errors that affect clarity. For example, 'with store' should be 'with your store,' 'when the parol arrived' should be 'when the parcel arrived,' and 'falls to meet' should be 'fails to meet.' Correcting these errors will improve the overall grammatical accuracy. Also, pay attention to subject-verb agreement and correct tense usage throughout the letter.

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Band 6+: You recently bought a product online that arrived damaged Write a letter to the company's customer service department. -Explain what you bought and when you bought it -Describe the damage to the product. - Explain what action you would like the company to take.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought a product online that arrived damaged Write a letter to the company’s customer service department. -Explain what you bought and when you bought it -Describe the damage to the product. – Explain what action you would like the company to take.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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