Dear Sir or Madam,
I hope you are having a great day. By way of introduction, my name is Devid Rezki, a customer from your company. I am writing to complain about a problem at the airport in Thailand that caused me to miss my international flight to Jakarta.
On the day of my flight, I arrived at the airport several hours before my departure time because it was an international flight. I went to the check-in counter as soon as it opened and joined the queue. However, there were already many passengers waiting, and the line was very long. I waited for a long time, but the queue moved very slowly. As a result, I could not finish my check-in before the boarding time and I missed my flight.
Missing my flight caused several problems for me. I had to wait for another flight and arrived in Indonesia much later than I had planned. I also had to pay extra money for a new ticket and a hotel.
I would like to ask the airline to give me a refund for the new ticket or some compensation for the extra costs. I also hope the airline can improve the check-in process at the airport.
I look forward to your response.
Yours faithfully,
Devid