Letter

Band 7+: You recently bought a product online that arrived damaged Write a letter to the company's customer service department. -Explain what you bought and when you bought it -Describe the damage to the product. - Explain what action you would like the company to take.

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Dear Blossom Bloom,

Good day to you! I am writing to express my concern regarding a recent purchase from your store. Last week I checked-out a beautiful pink dress, which I received approximately an hour ago. Unfortunately, upon unboxing the package, I immediately noticed that it was damaged. There was a brown, marble-sized stain on the center of the garment, near the stomach area. This stain is quite striking and distracts the whole appeal of the dress. Under the circumstances, I kindly request for a replacement dress. I will send you back the package that I have received immediately upon receiving your reply. Additionally, there is also a close-up footage of my unboxing, as well as the stain I have found. I will be happy to send this video to you if needed.

I am looking forward to hearing from you.

Thank you for your understanding.

Regards,

Ava

Word Count: 148

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

dress: 3

stain: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant and sufficient information about the damaged product and the desired action. The tone is polite and professional. To further enhance the response, consider adding specific details about the dress (e.g., style number, size) to facilitate easier processing of the request. Also, explicitly mentioning the order number would be beneficial. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is logical, and the flow of information is smooth. Transition words and phrases are used effectively to connect ideas. However, consider adding a sentence or two to explicitly link the description of the damage to your requested action, further strengthening the coherence.

Lexical Resource

The vocabulary used is appropriate and generally accurate. Phrases like 'marble-sized stain' and 'distracts the whole appeal' are effective. To enhance the lexical resource, try incorporating a wider range of synonyms or more specific descriptive words. For example, instead of 'striking,' you could use 'conspicuous' or 'prominent.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. The sentence structures are varied and generally accurate. Pay close attention to subject-verb agreement and correct tense usage to further refine your writing. For example, 'I checked-out a beautiful pink dress' could be rephrased as 'I purchased a beautiful pink dress' for improved clarity.

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Band 7+: You recently bought a product online that arrived damaged Write a letter to the company's customer service department. -Explain what you bought and when you bought it -Describe the damage to the product. - Explain what action you would like the company to take.

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Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought a product online that arrived damaged Write a letter to the company’s customer service department. -Explain what you bought and when you bought it -Describe the damage to the product. – Explain what action you would like the company to take.

Other Topics:

you had just missed a friend's party,write a letter to apologise. apologise to your friend explain why you couldn't attend the party tell her what steps you will take to avoid missing it in the future.

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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