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Letter

Band 8+: You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car. Write a letter to the manager. In your letter explain the problems you have had in contacting the company, and explain your dissatisfaction describe the problems with the car tell the manager what you want him to do

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I am writing to express my profound dissatisfaction with a used car that I purchased three weeks ago from your dealership. Unfortunately, the vehicle has been giving me various problems despite its having been certified prior to the purchase.

I am very unhappy to mention that your customer service telephone line was never answered despite my numerous efforts. Regrettably, the emails I sent were never answered either. It is my greatest dissatisfaction that your customer care is diametrically opposed to what is advertised on your esteemed website.

To begin with, the battery fails every morning to start up. Additionally, unusual shaking of the car when idling is disturbing, especially as I commute to work daily through heavy traffic jams. Needless to say, the heater stopped working five days after the sale, giving an unpleasant experience in these cold weather conditions.

In light of this, I request immediate remedial action. Firstly, a prompt session to fix the above-mentioned issues free of charge would be highly appreciated. Secondly, a partial reimbursement for a rental car for the time of repairs is demanded. Lastly, I would appreciate your concern regarding improving customer service to please customers.

Word Count: 193

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
C2 - Complex
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Grammar Mistakes: N/A

Vocabulary Repetition:

customer: 3

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Task Response

9

All parts of the task are successfully addressed. The letter is well-organized and easy to follow.

Coherence & Cohesion

9

The letter flows smoothly and logically. Paragraphing is effective and enhances readability.

Lexical Resource

7.5

The vocabulary is sophisticated and precise. Minor improvements in word choice could elevate the letter further.

Grammatical Range & Accuracy

8.5

The grammar is accurate and demonstrates a wide range of structures. Minor errors are insignificant and do not detract from the overall quality.

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