Band 9: You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car. Write a letter to the manager. In your letter explain the problems you have had in contacting the company, and explain your dissatisfaction describe the problems with the car tell the manager what you want him to do

Dear Sir or Madam,

I am writing to express my concern regarding a second-hand car I recently purchased from your company. Since the purchase, I have encountered several issues with the vehicle, and despite multiple attempts to contact your team by phone, voicemail, and email, I have received no response.

It is extremely disappointing that none of your customer service numbers are being answered, and the messages I have left have gone unanswered. Even the email addresses listed on the business card appear to be unmonitored, which has made it very difficult to seek assistance.

The car initially worked well, but it has recently begun to develop problems. It now takes a long time to start, and when it finally does, it makes a loud and disturbing noise. This has raised concerns about the vehicle’s reliability and safety.

I kindly request that you arrange for the car to be inspected and repaired as soon as possible. Additionally, I urge you to improve your customer service support, as other customers may also be experiencing similar difficulties.

I hope to hear back from you promptly regarding this matter.

Yours faithfully,

Tom