Band 9: You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car. Write a letter to the manager. In your letter explain the problems you have had in contacting the company, and explain your dissatisfaction describe the problems with the car tell the manager what you want him to do

Dear Sir or Madam,

I am writing to express my profound dissatisfaction with a second-hand vehicle I purchased from your company several weeks ago. Despite repeated attempts to contact your office via telephone, email, and voicemail messages, I have yet to receive any response, which I find deeply frustrating. Given that this is my first car, the lack of communication regarding these issues is particularly disheartening, especially given our prior agreement on addressing potential problems.

Shortly after the purchase, the car began exhibiting significant issues. A concerning rattling noise emanates from the engine compartment, and various warning lights have illuminated on the dashboard, including the engine malfunction indicator. I even transmitted photographs of these alerts via email, using the contact information provided on your business card; however, I have received neither acknowledgment nor assistance.

I urge you to give this matter your immediate attention. I would appreciate your guidance on resolving these issues and arranging for the necessary repairs at your earliest convenience. I anticipate hearing from you promptly, as it is imperative that I resume my daily activities without further disruption.

Thank you for your immediate attention to this matter. I look forward to your swift response.

Yours sincerely,

ABC