Band 6+: You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car. Write a letter to the manager. In your letter explain the problems you have had in contacting the company, and explain your dissatisfaction describe the problems with the car tell the manager what you want him to do

Dear Sir or Madam,

I am reaching out to you in order to discuss problems in the recently bought second-hand car from your company. Despite my efforts in trying to reach out to you via phone, messages or emails, I am yet to hear back from you. This is really disheartening and very unacceptable from a reputed company like yours.

I bought a secondhand, 2020 Toyota Corolla from your company 3 weeks ago and around 4 days after buying the car, the air conditioning system of the car stopped. 2 days after that, while returning from work, the car started making some noises and unexpectedly stopped on the highway. I had to call in a tow-truck to take it back to my home. I have been trying to get in contact with you but to no avail.

As the manager, I want you to replace my car with an equal priced vehicle from your comapny, which I want to be cross-checked by a mechanic of my choice, in my presence. Alternatively, if this is not possible then I want a full refund as the car is defective since I bought it from your company. I would like you to reach out to me as soon as possible so that we can work this out.

Yours faithfully,

Rakshit