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Letter

Band 9: You recently bought a washing machine online, but it has stopped working after a week. Write a letter to the customer service department. In your letter: Describe the problems with the washing machine Explain how this has affected your daily routine Say what you want the company to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing to express my disappointment with a washing machine I purchased from your online store just a week ago. Unfortunately, the machine has stopped working abruptly and has become completely unresponsive.

Since the purchase, I have noticed that the machine intermittently fails to start, and today it ceased functioning altogether. This issue has severely disrupted my daily routine, as I rely on the washing machine to manage my household chores efficiently. Without it, I have had to spend a considerable amount of time washing clothes by hand, which is both exhausting and time-consuming.

Given the circumstances, I kindly request an immediate replacement of the faulty washing machine or a full refund. Additionally, I would appreciate if you could arrange for the defective unit to be collected at your earliest convenience.

I look forward to your prompt response and a swift resolution to this matter.

Yours faithfully,

Word Count: 150

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

machine: 5

washing: 4

Try using synonyms for the above words

Task Response

All parts of the task are successfully addressed. The letter is well-organized and clearly communicates the problem, its impact, and the desired resolution.

Coherence & Cohesion

The letter flows smoothly and logically. The ideas are connected effectively, and the paragraphs are well-structured.

Lexical Resource

8.5

The vocabulary is precise and sophisticated, demonstrating a wide range and natural use of language.

Grammatical Range & Accuracy

The grammar is accurate and varied, showing a high level of control and fluency.

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