Letter

Band 6+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Dear Sir or Madam,

I am writing to express my dissatisfaction regarding my recent purchase from your online store.

I had previously purchased a black tablet with booking confirmation of #2394782 under Mrs. Jane Smith from your website. Upon inspection, I have noticed that the electronic has a dent on the top right corner, possibly due to mishandling. Although I have not experience any issues upon usage, I had expected to receive the device in an excellent condition considering it costed me a fortune.

Due to the damage, I would like to receive a full refund, if possible. Moreover, I am willing to exchange the product if the shipping fee is fully rebated. Please advise me on how you intend to proceed.

Regards,

Betty.

Word Count: 124

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses all parts of the task, describing the item, explaining the problem, and stating the desired resolution. There is a minor lapse in fully developing the explanation of the problem's impact or inconvenience. To improve, consider elaborating on the disappointment or inconvenience caused by receiving a damaged item, even if it's functionally sound. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is immediately clear, and the information is presented in a logical order. To improve coherence, consider adding transition phrases to smoothly connect ideas between sentences and paragraphs. For example, you could use phrases like 'In addition to this' or 'Therefore' to strengthen the flow of your writing.

Lexical Resource

The vocabulary used is appropriate and conveys the message effectively. To further enhance your lexical resource, try incorporating more varied and specific vocabulary related to the context of online shopping and product damage. For instance, instead of 'electronic,' you could use 'device' or 'tablet.' Also, consider using stronger synonyms for words like 'mishandling' to add more impact.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. Pay close attention to article usage (e.g., 'the electronic' should be 'the device') and ensure subject-verb agreement throughout the letter. Reviewing and correcting these small errors will improve the overall grammatical accuracy.

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Band 6+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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