Letter

Band 4+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Dear Sir Madam I am writing a review about quality of service. Recently a bought a ceramic cup. I was ordered this product on Five’s of November and it delivered after 3 days. Despite the lack of benefits the package of product was weak and the cup got damaged. I was disappointed because I ordered it for my mom’s birthday which was supposed to take place in nine’ of November.

I kindly request that you send me a replacement or provide a full refund. I have attached a photo of the damaged product.

I look forward that you will read my overview soon.

Thanks for understanding.

Word Count: 106

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the task requirements, but there are some issues with clarity and accuracy. The description of the product and the explanation of the damage are somewhat vague. The desired action is stated, but the overall impact is lessened by language errors and a slightly informal tone. To improve, focus on providing more specific details about the product and the damage, and ensure the language is clear, accurate, and appropriately formal. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more explicit transition words and phrases to connect your thoughts and ensure a smoother reading experience. For example, you could add a sentence to introduce the purpose of your letter more directly in the opening paragraph. Also, ensure that each paragraph focuses on a single main point to enhance clarity.

Lexical Resource

The vocabulary used is basic and could be enhanced with more specific and varied word choices. For instance, instead of 'weak' you could use 'inadequate' or 'insufficient'. Try to incorporate a wider range of vocabulary to express your ideas more precisely and effectively. Also, avoid informal language.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. For example, there are issues with verb tense ('I was ordered' should be 'I ordered'), possessives ('Five's of November' should be 'Fifth of November'), and article usage ('a bought ceramic cup' should be 'a ceramic cup I bought'). Pay close attention to these areas to improve the accuracy of your writing. Also, the sentence structure could be more varied to enhance readability.

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Band 4+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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