Letter

Band 6+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Dear Mrs Smith,

I am writing this letter in reference to complain about a damaged item that I received in package which I purchased online from your store. The order number is E564321246 and the item that was damaged was a black satin midi-dress.

There are multiple threads coming out from the center of the dress which are clearly visible from afar and the dress looks like a returned and a used product. Since it was a satin dress, I expected it to be of a good quality.

I would greately appreciate it if you can send a delivery of another same dress by tomorrow morning since I require it for a graduation party that is in the evening. I cannot make another online order as you can see I need it on immediate basis and cannot wait for the delivery of 2 days.

I am awaiting your response and looking forward to receiving a new article.

Thank you!

Best regards,

Yamina Patel

Word Count: 163

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

dress: 4

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant details about the damaged item, how it was damaged, and the desired resolution. The tone is polite and the request is clear. To further enhance the response, consider adding more specific details about the packaging condition upon arrival, as this could strengthen the claim of damage during transit. Also, while the urgency is conveyed, a slightly more flexible approach to the resolution (e.g., suggesting a refund if immediate replacement isn't possible) could be beneficial.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider dedicating a separate paragraph to each of the bullet points provided in the task instructions (item details, damage description, and desired resolution) to enhance clarity. Also, avoid abrupt jumps between ideas.

Lexical Resource

The vocabulary is adequate for the task. To enhance your lexical resource, try incorporating more specific and varied vocabulary related to online shopping, damage assessment, and resolution requests. For example, instead of 'threads coming out,' you could describe them as 'frayed seams' or 'loose stitching.' Also, 'article' is not the best word choice here; consider 'item' or 'replacement'.

Grammatical Range & Accuracy

There are several grammatical errors and phrasing issues that affect the clarity of the letter. For example, 'in reference to complain' should be 'to complain.' 'greately' should be 'greatly.' 'another same dress' should be 'another dress' or 'the same dress.' Pay close attention to prepositions, articles, and verb tense consistency. Proofread carefully to catch these errors.

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Band 6+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

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