Letter

Band 5+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Dear Amazon,

I’m writing to you because recently I’ve bought a phone case for my Iphone 15 pro max. I’ve purchased it on November 1st and,unfortunately,it has arrived damage. It was a black phone case with red cherry on it, in addition there was a customization with my name (Greta).

Initially, when the package has arrived I didn’t noticed it, then when I was putting it on my phone, I’ve saw that it was damage on the edge. In addition, I detect that it wasn’t the model for my Iphone so i was unable to put it.

Therefore, I would like,if it’s possible,to receive a coupon with the amount of the case’s price that allow me to buy the right Iphone case. Obviosly, I’ll send the wrong case back to you.I hope deeply you can understand my unease and help me in the best way you can.

Thank you for the availability,

Best regards,

Greta

Word Count: 155

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

phone: 3

iphone: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all the requirements of the task, clearly explaining the purchase, the damage, and the desired resolution. There are a few minor lapses in formality and some grammatical errors, but overall the message is clear and well-organized. To improve, focus on maintaining a consistently formal tone and proofreading for grammatical accuracy.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider grouping your points more logically, such as dedicating a paragraph to the purchase details, another to the damage description, and a final one to your desired resolution. Transition words could also be used more effectively to link ideas within paragraphs.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Try to use more precise and varied language to describe the damage and your desired resolution. For example, instead of just saying 'damage on the edge,' you could describe the damage more specifically (e.g., 'cracked along the side').

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and proper punctuation. For example, 'I've saw' should be 'I saw,' and 'damage' should be 'damaged'. Review basic grammar rules and proofread carefully to minimize these errors.

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Band 5+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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