Letter

Band 4+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Hello! Recently i have purchased one of your laptops, and it seemed to be impressive for me, just in case that i bought from your company for the first time. Although, it came with broken screen and damaged keyboard, which made me get bad thoughts about your service generally.

Nevertheless, i have the suggestion for this problem. In my opinion, the best solution is either to get my money back, either to send me a new one, and I don’t think that you want poor reviews.

In conclusion, i hope that one of your preferences is people happiness, who buy your products.So i will be waiting for your answer to thi situation

Word Count: 112

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the main points of the task, but the development of each point could be stronger. The tone is somewhat informal. To improve, provide specific details about the product name and order number, and describe the damage more precisely. Also, maintain a more formal and professional tone throughout the letter. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more formal language and structuring the letter into distinct paragraphs for each point (product details, damage description, and desired action). Transition words could also enhance the connection between sentences and ideas.

Lexical Resource

The vocabulary used is basic and lacks the precision needed for a formal complaint. Try to incorporate more specific and descriptive words to explain the damage and your desired resolution. For example, instead of 'broken screen,' you could say 'the screen was shattered upon arrival.'

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on using correct tense, subject-verb agreement, and punctuation. Sentence structure could also be varied to improve readability. For instance, the first sentence is quite long and could be broken down into simpler sentences.

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Band 4+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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