Letter

Band 5+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Dear Sir/Madam,

I am writing with regard to a product that have recently purchased from your website.

I ordered an alarm clock on 21st october and its order id is 3527534377287.In fact,it is an electronic clock with a small lamp on its top,which is really healpful for reading books during bed time.Additionally,we can personalise the alarm tone according to our interest,which is the most praiseworthy feature of this gadget

In fact,this product has several commendable reviews with five star rating;neverthless,when i recieved the parcel I felt dissapointed as the front glass was already broken.Moreover,I couldn’t switch on its light because the battery was already drained out.

I have been purchasing from your application for a couple of years and I haven’t had such unfavourable experience before.Since,I have done the full payment,I humbly request you to take necessary steps to return this and send me the exact product as soon as possible.

Hoping for a prompt reply from your side.

Yours faithfuly,

Megha

Word Count: 162

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 3

Try using synonyms for the above words

Task Response

The letter appropriately covers all requirements of the task, providing relevant and sufficient details about the damaged product, the nature of the damage, and the desired resolution. The tone is polite and formal. To improve, focus on conciseness and avoid unnecessary details. For example, the description of the alarm clock's features, while adding context, could be more succinct to maintain a clear focus on the issue at hand.

Coherence & Cohesion

The letter is generally coherent, but the inclusion of details about the clock's features feels somewhat irrelevant to the main purpose of the letter, which is to report damage and request a resolution. Focus on maintaining a clear and direct line of communication regarding the issue at hand. Paragraphing is adequate, but could be improved to better separate the description of the product, the damage, and the requested action.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement in using more precise and varied language. For example, instead of 'really healpful,' consider 'extremely useful' or 'particularly convenient.' While 'praiseworthy' is appropriate, exploring synonyms like 'remarkable' or 'noteworthy' could enhance the lexical range. Also, 'unfavourable experience' is a bit vague; try 'negative experience' or 'issue'.

Grammatical Range & Accuracy

There are several grammatical errors that affect the clarity of the letter. For instance, 'a product that have recently purchased' should be 'a product that I have recently purchased.' 'its order id is' should be 'its order ID is.' 'I felt dissapointed' should be 'I felt disappointed.' Pay close attention to subject-verb agreement, correct tense usage, and accurate spelling to improve grammatical accuracy. Proofreading carefully before submission can help catch these errors.

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Band 5+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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