Letter

Band 4+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Dear sir ,

I am writing this letter regarding the purchase of book from online webiste books.com on 28 jan by ritika jain . i ordered the book name the girl guide to avdeventure

i recieved it after 3 days when i opened my parcel the book was not in the proper conditon.

I was surprised when i checkout that this is mine book for what i paid , outer book section was fully damaged, some of front and back pages are missing and i felt surprised a thing what i ordered was not in appropriate condition.

Hope getting a replacement from your side or refund from your end as per website term and conditions as soon as possible.

You can contact me back with my given contact number from which i placed the order.

Yours Sincerely,

ritika jain

Word Count: 139

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses all parts of the task, clearly describing the item, explaining the problem, and stating the desired resolution. However, the language could be more precise and formal for a customer service context. To improve, focus on using more specific vocabulary to describe the damage and ensure a consistently professional tone throughout the letter. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat clear, but could be improved with more distinct paragraphing to separate the description of the item, the problem, and the desired resolution. Transitions between ideas could also be smoother to enhance readability.

Lexical Resource

The vocabulary used is basic and repetitive. Try to incorporate a wider range of vocabulary to describe the damage and your desired resolution more precisely. For example, instead of 'not in proper condition,' you could use 'damaged' or 'defective.'

Grammatical Range & Accuracy

The letter contains several grammatical errors, including incorrect tense usage, missing articles, and awkward phrasing. Focus on using correct sentence structure and verb tenses. Proofread carefully to catch and correct these errors.

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Band 4+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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