🔥 Today Only: Save 30% on Premium — Offer Ends Soon! - Upgrade Now!

Letter

Band 8+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

I am writing to complain about a digital camera I bought from your website two weeks ago, which has developed a serious fault.

After only a few days of normal use, the camera began turning off unexpectedly and displaying an error message. I followed the troubleshooting guide but nothing worked. I then contacted your support team last Friday, who advised me to install a software update. Unfortunately, the issue remains unresolved.

Since the product is still under warranty, I would appreciate it if you could either replace it or issue a full refund. I have attached a copy of my receipt and a photo showing the error message for your reference.

Thank you for your attention to this matter. I look forward to your prompt response.

Yours faithfully,

Gurpreet Kaur

Word Count: 130

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter fully satisfies the requirements of the task. It clearly describes the problem, explains the attempted solution, and states the desired resolution. The information is presented logically and concisely. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is very well-organized and easy to follow. The paragraphing is logical, and the transitions between ideas are smooth, contributing to a clear and coherent message.

Lexical Resource

The letter demonstrates a strong command of vocabulary, using precise and appropriate language to describe the issue and the desired resolution. The tone is professional and effective.

Grammatical Range & Accuracy

The letter exhibits excellent grammatical control and accuracy. The sentence structures are varied and correct, enhancing the overall clarity and impact of the message.

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

I am writing to express my dissatisfaction regarding a product I recently purchased from your online store. The product I ordered was a wireless headphone. Unfortunately, when I received the package, I found that the item was damaged. The right side of the headphone was broken and it does not produce any sound. When the […]

Band 7+

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Dear costumer service departament, I am writing to complain about some problems that happened with my package. I was really disappointed when I saw that. Recently, on February 20, I ordered a watch from your online retailer, and when I received the delivery, on 28 February, I saw that it was damaged. The package arrived […]

Band 7+

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

I am writing to inform you about a problem with a product that I recently bought from your company. Last week, I ordered a paint set online. When the package arrived, I noticed that the box was damaged. After opening it, I saw that some of the paint items were broken. I was very disappointed […]

Band 7+

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Dear Sir or Madam, I am writing to express my strong dissatisfaction with the Apple iPhone 16 Pro Max that I purchased on 11/12/2025 through Amazon. The transaction reference number is 876994635. I ordered the Apple iPhone 16 Pro Max with 256GB of storage; however, I received the 128GB model instead. In addition, the phone […]

Band 8+

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Dear Customer Service Team, I am writing to express my dissatisfaction with a product I recently purchased from your online store. On 10 November 2025, I ordered a wireless Bluetooth speaker (Model X200) through your website. The order confirmation number is #A12345. Unfortunately, when the product arrived on 18 November, I noticed that it was […]

Band 9

See All

Band 8+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Other Topics:

You celebrated your birthday with some friends last week in a restaurant. It was a great success and you and your friends enjoyed the evening very much. Write a letter to the restaurant to thank them. Mention the food, service and the atmosphere. Also, suggest any improvements to make things

You are moving out of a rented apartment where you have lived for several years. Write a letter to your landlord. In your letter: tell the landlord that you are leaving thank them for their support during your stay explain what you liked most about living there

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

Other Topics:

Plans & Pricing

Free

Premium