Letter

Band 5+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Dear Sir,

I would like to bring your attention to an issue which is related to your company.

Recently,I have received my order and I cannot say I am satisfied about it.Unfortunately,it did not meet my expectations and I really wanted to see some positive changes as soon as possible from the company by complaining to it.

Actually,there are many things that I bought,but the one which is damaged is iron.It does not work as it was described in his description.The real problem is that his wire does not provide energy and it can not be used.

I think this problem should be solved by taking some serious actions,for example checking each product again to be sure there is nothing to worry about,even you already did it.You should realise that this kind of drawbacks might be dangerous for customers and it could badly affect your reputation.

Yours faithfully,

Pînzari Alexandra.

Word Count: 150

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the task by identifying the product, the problem, and a desired resolution. However, the details are somewhat vague (e.g., when the product was bought) and the tone is not consistently formal. To improve, provide specific details about the purchase date and order number. Also, focus on a clear and direct request for action, such as a refund or replacement, rather than general suggestions about quality control.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of ideas could be improved. Consider using more explicit topic sentences to introduce each paragraph's main point. Transition words could also be used to link ideas more smoothly. For example, in the second paragraph, you could start with 'Firstly' or 'To begin with' to introduce the problem with the order.

Lexical Resource

The vocabulary used is adequate but could be more precise and varied. For instance, instead of saying 'there are many things that I bought,' you could specify 'several items' or 'multiple products.' Also, rephrasing 'his description' to 'its description' would be more accurate. Try to incorporate more specific and descriptive language to enhance the impact of your complaint.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. For example, the sentence 'Recently,I have received my order and I cannot say I am satisfied about it' has an unnecessary comma and awkward phrasing. It could be improved to 'Recently, I received my order and I am not satisfied with it.' Also, the phrase 'it was described in his description' should be 'it was described in its description'. Pay close attention to subject-verb agreement, correct tense usage, and pronoun references to enhance grammatical accuracy.

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Band 5+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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