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Letter

Band 8+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Note: Both the topic and the answer were created by one of our users.

Dear Mrs. Smith,

I am writing to formally express my dissatisfaction regarding a damaged item I recently received from your online store. The order reference number is E564321246, and the item in question is a black satin midi-dress.

Upon inspection, I noticed that the dress is severely damaged, with multiple threads protruding from the center, making it look worn and returned. Given the nature of the fabric, I had anticipated a high standard of quality, and this has unfortunately not been met.

In light of the circumstances, I kindly request that you send a replacement dress by tomorrow morning, as I need it for a graduation party scheduled for the evening. Due to the urgency of the situation, placing a new order is not feasible for me, considering the standard delivery time of two days.

I appreciate your prompt attention to this matter and look forward to your swift response. Thank you for your assistance.

Best regards,

Yamina Patel

Word Count: 159

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by detailing the damaged item, how it was damaged, and the desired resolution. However, the request for a replacement by the next morning might be unrealistic and could be softened to improve the overall impact. Also, elaborating slightly more on the inconvenience caused by the damage could further strengthen the letter.

Coherence & Cohesion

The letter is very well-organized and easy to follow. The paragraphing is logical, and the flow of information is smooth, making the message clear and coherent.

Lexical Resource

A wide range of vocabulary is used accurately and appropriately. The language is natural and sophisticated, demonstrating excellent control of lexical features.

Grammatical Range & Accuracy

The letter demonstrates a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout.

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Band 8+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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