Letter

Band 4+: You recently bought an item from an online store, but it was damaged when it arrived. Write a letter to the customer service department. In your letter: Describe the item you ordered Explain what the problem is Say what you would like the company to do

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Note: Both the topic and the answer were created by one of our users.

To the director of X company,

My name is Khing Ja. I recently recieved the newly laptops which I bought from online platform at 24 October 2025. The order number is 12456776357. After recording the process of unpackaging, I carefully read the instruction and found that my laptop cannot be use. I have tried several times pressing the power buttons but that does work. I don’t know how to fix this products, as a result I am sending this letter to seek for helping.

I hope the company to fix or change a new laptops for me beforing my project deadline which is approximately at the end of November.

Thank you for your concern,

Khing Ja

Word Count: 116

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by describing the damaged product, stating the desired action, and providing order information. However, the description of the damage could be more detailed, and the tone could be more assertive in requesting a specific resolution. To improve, provide more specific details about the damage and directly request a replacement or refund. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is somewhat coherent, but the organization could be improved. Consider starting with a clear statement of purpose and then elaborating on the details. Using more transitional phrases would also enhance the flow of ideas.

Lexical Resource

The vocabulary is basic and could be more precise. For example, instead of 'cannot be use,' you could say 'is not functional' or 'does not power on.' Expanding your range of vocabulary would make your writing more impactful.

Grammatical Range & Accuracy

There are several grammatical errors throughout the letter. For example, 'recieved' should be 'received,' 'laptops' should be 'laptop' (since you seem to be referring to one), and 'that does work' is incorrect. Reviewing basic grammar rules and proofreading carefully will help improve accuracy.

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